Here’s a customized Terms & Conditions draft for Shubh Ratn Rudraksha Kendra, Rishikesh, based on the example you shared, but simplified and aligned to your business (selling Rudraksha, gemstones, and spiritual items). You can expand further depending on your exact needs:
Terms and Conditions
Terms and Conditions of Sale
These terms and conditions are separated into two sections:
General Conditions – applicable to all purchases from Shubh Ratn Rudraksha Kendra, Rishikesh.
Specific Conditions – applicable depending on the type of product purchased (Rudraksha, gemstones, yantras, spiritual accessories, or services like puja rituals).
GENERAL CONDITIONS
1. Definition
Customer: Any person purchasing from Shubh Ratn Rudraksha Kendra, Rishikesh.
Products: Includes Rudraksha beads, malas, gemstones, yantras, puja items, and related spiritual accessories.
Services: Includes consultation, puja rituals, energization of Rudraksha or gemstones, and guidance provided by our experts.
Order: A confirmed purchase placed through our store, website, or official representatives.
2. About Shubh Ratn Rudraksha Kendra
Shubh Ratn Rudraksha Kendra, Rishikesh is a trusted spiritual center dedicated to providing authentic Rudraksha beads, gemstones, and related items. All products are sourced and tested for quality, with a focus on Vedic authenticity. Alongside physical products, we also provide consultation and guidance for proper use and benefits.
3. Product Authenticity and Information
All Rudraksha beads and gemstones are tested and certified for authenticity.
Images on the website or catalog are for reference; natural products may vary in color, shape, or texture.
Customers are advised to consult our experts for suitability before purchase.
4. Orders and Payment
Orders are confirmed only after full payment.
Payment can be made via cash, bank transfer, UPI, card, or other accepted methods.
Prices are fixed at the time of order and include applicable taxes (if any).
5. Shipping and Delivery
Orders are dispatched within the time frame communicated at purchase.
Delivery timelines depend on courier services; delays due to logistics are beyond our control.
Customers must provide accurate address and contact details for successful delivery.
6. Return, Exchange, and Cancellation Policy
Due to the spiritual and energized nature of Rudraksha, gemstones, and puja products, returns and refunds are not accepted once products are energized or used.
Exchanges may be allowed in case of damage during delivery, provided proof (photo/video) is shared within 24 hours of receipt.
Cancellations before dispatch may be considered, subject to a deduction of administrative/transaction charges.
7. Personal Data
We collect customer details (name, phone, address, email) only for order processing and communication. Your information will never be sold or misused.
8. Liability Disclaimer
Rudraksha and gemstones are sacred items believed to bring spiritual benefits. Effects vary for each individual. Shubh Ratn Rudraksha Kendra does not guarantee specific results.
Customers are responsible for proper usage as per guidance.
We are not liable for misuse, negligence, or non-compliance with advised procedures.
9. Force Majeure
We are not responsible for delays or non-fulfillment of orders caused by natural calamities, strikes, transport issues, or events beyond our control.
10. Customer Support
For any queries or complaints:
Phone/WhatsApp: [Insert number]
Email: [Insert email]
Address: Shubh Ratn Rudraksha Kendra, Rishikesh, Uttarakhand, India
11. Governing Law and Dispute Resolution
All transactions are governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Rishikesh, Uttarakhand.
SPECIFIC CONDITIONS
1. Rudraksha Beads & Malas
Beads are natural and may differ in shape, size, or texture.
Once energized and worn, they cannot be returned or exchanged.
Customers should follow care instructions provided with the product.
2. Gemstones
Gemstones are sold with or without lab certification, based on customer preference.
Energized gemstones are non-returnable and non-refundable.
We recommend wearing gemstones only after proper consultation.
3. Puja Services & Rituals
Once a puja or ritual is booked, it cannot be canceled or refunded.
Puja timings and offerings depend on availability of priests and auspicious dates.
✅ This structure keeps it professional, clear, and customized for a spiritual store like Shubh Ratn Rudraksha Kendra.
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