Shubh Ratn Rudraksha Kendra, Rishikesh respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you shop with us or use our services.

1. Information We Collect

We may collect the following information from you:

  • Personal details: Name, email, phone number, billing/shipping address.

  • Transaction details: Payment information (processed securely via third-party gateways).

  • Order details: Products purchased, consultations booked, and services requested.

  • Communication data: Messages, queries, or feedback shared with us.

2. How We Use Your Information

Your information is used strictly for:

  • Processing and delivering your orders.

  • Providing consultation and spiritual guidance.

  • Sending order updates, confirmations, and support communication.

  • Improving our website, services, and customer experience.

  • Legal or regulatory compliance, if required.

3. Data Security

  • We use secure servers and trusted payment gateways to protect your personal and financial data.

  • We do not store sensitive payment details such as card numbers or UPI passwords.

  • Your data is never sold, shared, or misused for any commercial purpose.

4. Sharing of Information

We may share limited details only with:

  • Logistics providers for delivery of products.

  • Payment processors for completing transactions.

  • Authorized service providers (e.g., puja arrangements, energization rituals).

No third party is allowed to misuse or sell your information.

5. Cookies & Tracking

Our website may use cookies to:

  • Improve browsing experience.

  • Remember user preferences.

  • Analyze website performance.

You can disable cookies in your browser settings if you prefer.

6. Customer Rights

You have the right to:

  • Request access to the information we hold about you.

  • Update or correct your details.

  • Request deletion of your personal data (except where legally required to retain).

7. Retention of Data

We retain your information only as long as necessary to:

  • Complete transactions.

  • Fulfill legal and accounting requirements.

  • Provide ongoing customer support.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services will be considered as acceptance of the changes.